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Shipping Information

Damages or Issues

Please inspect your order upon receipt and contact us immediately if a product is defective, damaged or the wrong item.

If your package was damaged during shipment, save the box of products and contact us at Please provide photos of the issue along with as much detail as possible so we could address the problem right away.

IKNOW Skincare is not responsible for orders that are damaged during transit.

Please allow up to 72 hours for the package to be delivered. Some carriers will show “delivered” when the parcel arrives at the local facility, but has not been delivered to your door.

If you do not receive your order after 72 hours, please contact us at